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Brisbane Customer Experience Essentials - Workshop

1 day workshop (non-accredited)

Topics Covered​

  • Salesperson and Customer Personality Type & Psychology

  • Priming and Executing a Powerful and Memorable Introduction

  • Setting and Directing Interactions with Body Language, Word Choice & Tone of Voice

  • Structured Follow Up to Achieve an Outcome

  • Increasing Survey Results and Google Reviews

  • KPI Tracking & Exceeding, Reverse Engineering Goals

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Participants walk away with an action plan they can immediately implement at work to begin building customer relationships, converting more sales and receiving top reviews

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Included:

Full Catering (dietary requirement friendly)

Free Parking

Workshop Materials

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Pricing:

Please contact Heart of the Sale for pricing schedules

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Time:

8:30am - 4:00pm

Location:

Locations are advised

Adult Students
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